Stablecoin payment went wrong? Wrong network, underpayment, expired invoice

Most failed crypto checkouts come down to a handful of mistakes. This page explains what each one means and what to do first. It is general information about payment mechanics, not financial or legal advice, and we cannot recover funds or speak for any merchant.

Sent on the wrong network

USDT or USDC sent on a network the invoice did not ask for usually does not show up on the invoice. Whether it can be recovered depends on the merchant or payment processor, and sometimes it cannot.

Do not send the payment again yet, and do not send “a test” to the same address.
Write down the transaction hash, the network, the amount and the deposit address from the invoice.
Contact the merchant’s support (or the processor named on the invoice) with those details and ask what they can do.

To avoid this, read the network name on the invoice, not just the coin. See how to match the network.

Underpaid or overpaid

If the invoice says partially paid, the amount that arrived was lower than requested, often because a fee was taken out of the transfer instead of paid on top. Overpayments can also stall an order.

Check the invoice page: some processors let you pay the remaining amount to the same address before it expires.
If the invoice has expired, contact support with the transaction hash; do not guess a second amount.
Next time, make sure the amount received equals the invoice amount, with the network fee paid separately.

The invoice expired

Invoices have a time limit because the processor locks an amount for a short window. A payment that arrives after expiry may not be matched to your order.

Open the order again and create a new invoice; never pay an old address from a saved page.
If you already sent a payment to the expired invoice, keep the transaction hash and contact support.

Paid, but the order is still pending

Merchants wait for a number of blockchain confirmations before they release an order. Congested networks take longer. Check the transaction hash in a block explorer for the network you used; if it is confirmed and the order is still pending after the time the checkout states, contact support with the hash and invoice ID.

Be careful who you tell

People who post a problem publicly are often contacted by strangers offering to “recover” funds for a fee. These are scams. Talk only to the merchant or processor through the support channel on their official site.

Each listing states the networks the merchant says it accepts and its refund terms when published. If a listing is out of date, tell us. See also how we verify.